Terms of Service and Privacy Policy
Last Updated: December 22, 2024
Welcome to FRQ's SMS-based Pharmaceutical Care Services. FRQ Pharmacy Group INC may also be referred to as FRQ Technologies, FRQ Tech, FRQ AI, FRQ Health, or other iterations of FRQ. By enrolling in our SMS-based service, you agree to the following Terms of Service and accept the practices described in our Privacy Policy.
1. Terms of Service
1.1 Purpose of SMS-Based Pharmaceutical Care
Our service provides supplementary pharmaceutical care and support directly to your mobile device. This is intended to enhance, not replace, your regular medical care.
1.2 Consent and Enrollment
By providing your mobile number to your doctor or directly to FRQ, you consent to receiving health-related information, reminders, and support via SMS. Message frequency may vary based on your healthcare needs. Standard message and data rates may apply.
You acknowledge that SMS communications are not 100% secure and there is a minimal risk of message interception by unauthorized parties. Carriers are not liable for delayed or undelivered messages. Text "HELP" for help or "STOP" to unsubscribe at any time.
1.3 Non-Emergency Service Disclaimer
Our SMS-based interactions are not designed to handle urgent or life-threatening situations. If you are experiencing an emergency or require immediate medical attention, please call 911 (or your local emergency number) or go to the nearest emergency department.
1.4 Service Limitations
- Supplementary Nature: Our SMS messages and consultations are only supplementary; they are not a substitute for in-person medical care from your healthcare provider.
- No Guaranteed Outcomes: FRQ does not guarantee health improvements or specific results from our SMS-based services.
2. Privacy Policy
2.1 Introduction
We are committed to protecting your privacy in the course of providing SMS-based pharmaceutical care. This section explains how we collect, use, and safeguard your personal information.
2.2 Personal Information We Collect
- Contact Information: We collect your mobile phone number to engage with you via SMS about your health.
- Health Information: Conversations may include details about your prescriptions and health concerns.
- SMS Records: We may log SMS timestamps and message content to improve service quality.
2.3 How We Use Your Information
- Deliver personalized pharmaceutical care.
- Address your health-related questions or concerns via SMS.
- Comply with applicable laws and regulations.
2.4 Sharing of Information
Your information is not sold or rented to third parties. We may share relevant details with:
- Healthcare Providers: Involved in your care, with your consent.
- Service Providers: Under strict confidentiality obligations, to facilitate SMS communications.
2.5 Security Measures
We implement reasonable safeguards to protect your data from unauthorized access. However, no mobile or internet transmission is entirely secure, so please use caution when sharing sensitive information.
We do not share your mobile data for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties.
2.6 Your Rights
- Access or request correction of your personal information.
- Withdraw consent to SMS communications at any time.
2.7 Changes to Our Privacy Practices
We reserve the right to update this Privacy Policy as needed. We will notify you of any significant changes and obtain your consent if required.
3. Contact Us
If you have any questions about these Terms of Service or our Privacy Policy, please contact us.