Last updated: August 15, 2025
This Privacy Policy explains how FRQ Pharmacy Group INC (including FRQ Technologies/FRQ Tech/FRQ AI/FRQ Health) collects, uses, and protects your information when you use our SMS-based health-related communication services.
Contact info: Your name and mobile number to communicate by SMS.
Care information you share with us: Medication-related information, care coordination, and any health details you or your doctor choose to provide.
Patient Communication Data: SMS content, timestamps, delivery status, and opt-in/opt-out records for compliance and support.
Provide, support, secure, and improve the service; generate aggregated/de-identified analytics; comply with health laws (e.g., HIPAA/HITECH).
We use trusted service providers to host and deliver services—for example, Microsoft Azure (hosting). They are contractually required to process data only to provide services to FRQ and comply with applicable law/BAA.
We implement administrative, technical, and physical safeguards consistent with industry standards, including encryption in transit/at rest, access controls, and HIPAA-configured hosting—recognizing the inherent risks of unencrypted SMS on patient devices.
We keep SMS records and consent logs as long as needed to operate the program and as required by law; de-identified/aggregated information may be retained longer for analytics.
Opt-out: Reply STOP at any time to stop SMS.
Access, correction, export, deletion: Contact us to request access to your data, request correction, request an export, or request deletion (subject to legal/clinical retention requirements).
Non-marketing: We do not sell your personal information or use your SMS consent for marketing.
We log your YES/STOP/HELP and related messages to demonstrate consent and honor opt-out.
Not directed to children under 13. If we learn a child's information was collected without appropriate authorization, we will delete it.
If we make material changes, we will notify you before they take effect.
Questions or requests: contact@frqtech.ai (or your clinic's usual contact).
For our complete Terms of Service, please visit Terms of Service.