AWV Scheduling Reminder
Reaches out to Medicare patients to schedule their Annual Wellness Visit. Captures availability and preferred timing.
Conversational · SMS
Medicare Care Automation
A better way to care for your Medicare panel
AWV outreach and HRA collection. Vaccine and screening gap closure. Chronic care check-ins. Follow-up tracking. All delivered via SMS, without adding staff.
Your Medicare patients need more touchpoints than any visit schedule can deliver. This is a system that handles the between-visit work: reaching out, collecting information, and getting structured summaries back to you before the next appointment. If a caregiver responds on a patient's behalf, the conversation adapts naturally.
CH
Dr. Chen's AI Assistant
Hi Margaret, this is a message from Dr. Chen's office. We'd like to walk you through a health assessment ahead of your upcoming wellness visit. It is 54 items and most patients finish in about 15 minutes. Ready to start?
10:15 AM
Yes, go ahead.
10:17 AM
Great! Please use the link below to access the assessment.
10:17 AM
Reply…
$175–280
AWV reimbursement per completed visit
21 tasks
Purpose-built care workflows for Medicare
4 vaccines
Flu, pneumococcal, RSV, shingles outreach
0 staff
needed to run any of it
How It Works
From your panel list to a structured summary, automatically
No phone calls. No manual outreach. No patients lost between visits.
Select a care task
Pick a task for a patient or a segment of your panel.
System reaches out via SMS
Timed outreach, no phone calls, no chasing.
Patient responds via text
Structured assessments walk through item by item. Open-ended tasks collect data naturally.
Summary delivered to your workflow
Structured results ready for the chart or the next visit.
21 Medicare Care Tasks
What it does for your Medicare population
Each task is a purpose-built AI agent that handles one specific care workflow via SMS. Here is what is available for Medicare-focused practices today.
AWV Pipeline
Scheduling, assessments, and screenings for Annual Wellness Visits
Medicare HRA (54-item)
Structured assessment delivered item by item via SMS: ADLs, health history, fall risk, medications, and more. Completed before the visit.
Validated Assessment · SMS
PHQ-9 Depression Screen
9-item validated depression screening.
Validated Assessment · SMS
SDOH Screening (AHC 10-item)
Food, housing, transportation, utilities, safety. CMS-required social determinants screening, delivered as a structured assessment via SMS.
Validated Assessment · SMS
Cognitive Function (CFQ)
Cognitive assessment for 65+ patients.
Validated Assessment · SMS
CAGE-AID Substance Use Screen
4-item validated substance use screening.
Validated Assessment · SMS
Preventive Screening & Vaccines
Cancer screening outreach and vaccine protocols for 65+ populations
Breast Cancer Screening
Captures mammogram history, date, location, and report status. Identifies scheduling barriers.
Conversational · SMS
Colon Cancer Screening
Captures colonoscopy history, type, date, and follow-up status. Identifies exclusion criteria.
Conversational · SMS
Vaccine Outreach: Flu, Pneumococcal, RSV, Shingles
All four 65+ priority vaccines. Captures vaccination status, barriers, and scheduling intent per vaccine.
Conversational · SMS
Chronic Care Monitoring
Between-visit check-ins for chronic conditions common in Medicare populations
Blood Pressure Check-In
Collects home BP readings, trends, symptoms, and medication changes between visits.
Conversational · SMS
Medication Adherence
Identifies adherence issues and barriers per medication. Surfaces non-compliance before the next visit.
Conversational · SMS
Medication Reconciliation
Full med list review: name, strength, dosage, frequency, quantity. Flags discrepancies.
Conversational · SMS
Heart Failure Symptom Tracker (HFaST)
Weight, shortness of breath, swelling, fatigue, fluid and sodium intake, chest symptoms.
Validated Assessment · SMS
PEG Pain Scale
3-item validated pain assessment. Tracks intensity and functional interference over time.
Validated Assessment · SMS
Monthly Lifestyle Snapshot
Sleep, eating, mood, activity, and self-care. A general wellness check-in between visits.
Conversational · SMS
Follow-Up & Care Coordination
Tracking orders, re-engaging lapsed patients, and preparing for upcoming visits
Labs Follow-Up
Checks whether ordered labs were completed. Captures barriers and preferred lab location.
Conversational · SMS
Imaging Follow-Up
Checks whether ordered imaging was completed. Tracks X-ray, MRI, CT, and ultrasound orders.
Conversational · SMS
Referral Follow-Up
Checks whether the patient saw the specialist. Captures scheduling status, doctor name, and clinic.
Conversational · SMS
Return to Care: Diabetes
Re-engages lapsed diabetes patients. Captures self-reported health data if they decline a visit.
Conversational · SMS
Return to Care: Hypertension
Re-engages lapsed hypertension patients. Captures BP readings, meds, and symptoms.
Conversational · SMS
Pre-Visit Snapshot
Collects patient concerns, new symptoms, and medication needs before an upcoming appointment.
Conversational · SMS
Medicare HRA · Margaret W.
Assessment progress38 of 54 complete
Daily Activities (ADLs)
Able to bathe or shower without help?
Able to dress without help?
Able to manage meals independently?
Fall Risk
Any falls in the past 12 months?
Patient reported: "Slipped in the bathroom in October"
Medications
List all medications taken regularly
Structured Summary (so far)
ADLs: Independent
Fall history: 1 fall (Oct)
Vision/hearing: No concerns
Sections remaining: 3 of 8
01
AWV Pipeline
HRA collected before the visit, not during it
The 54-item Medicare Health Risk Assessment takes 15 to 20 minutes of staff time when done in the office. This system delivers it as a structured assessment via SMS, item by item, before the patient walks in. Depression screening, SDOH, cognitive function, and substance use screening work the same way. By the time the patient arrives, the assessments are done and structured summaries are waiting in your workflow.
- →Full 54-item HRA collected via SMS before the appointment
- →Depression, SDOH, cognitive, and substance use screenings collected the same way
- →Patient arrives with assessments complete, you bill $175 to $280
- →Structured summaries are waiting in your workflow before the visit starts
Screening & Vaccine Queue · Active Tasks
🔬
Dorothy M. · Flu Shot
Outreach sent 2 days ago
🩻
Harold J. · Colonoscopy
Last screening 11 years ago
🔬
Ruth P. · Pneumococcal
Vaccine scheduled for next week
🩻
Evelyn S. · Mammogram
Last mammogram 26 months ago
Follow-up completion
58%
02
Vaccine & Screening Outreach
Close vaccine and screening gaps across your panel
Outreach for all four geriatric vaccines (flu, pneumococcal, RSV, shingles) plus breast and colon cancer screening, sent across your Medicare panel. The system captures who is up to date, who has barriers, and who needs scheduling help. You get a clear picture of where your panel stands without staff making phone calls.
- →Four vaccine protocols built for 65+ populations
- →Breast and colon cancer screening outreach with barrier capture
- →Tracks status per patient so you know who still needs outreach
- →Supports HEDIS and MIPS quality measure reporting
Chronic Care Check-Ins · Active Panel
RG
Robert G. · BP Check-In
Last visit 142 days ago
HM
Helen M. · Med Adherence
Taking 8 daily medications
JW
James W. · Heart Failure
HFaST due this week
03
Chronic Care Monitoring
Know what is happening between visits
Keeps your chronic disease patients monitored between visits. Blood pressure readings, medication adherence, heart failure symptoms, pain levels, and medication reconciliation collected automatically via SMS, without adding staff to do it.
- →Blood pressure and heart failure monitoring via SMS
- →Medication adherence and reconciliation check-ins
- →Surfaces changes and non-adherence before the next visit
- →If a caregiver responds on the patient's behalf, the conversation adapts
Follow-Up Dashboard · This Week
MC
Margaret Chen
Labs overdue · Cardiology referral scheduled · Chest X-ray completed
WJ
Walter J.
Return to care: Diabetes · Last visit 7 months ago
BT
Barbara T.
Pre-visit snapshot · Appointment Thursday
04
Follow-Up & Care Coordination
Track whether orders were actually completed
Labs, imaging, and referral follow-up for Medicare patients who forget, delay, or face barriers. Return-to-care outreach for lapsed diabetes and hypertension patients. Pre-visit snapshot collects concerns and medication needs before upcoming appointments. You get a structured summary for each interaction back in your workflow.
- →Labs, imaging, and referral follow-up automated via SMS
- →Lapsed chronic care patients re-engaged with conversational outreach
- →Pre-visit snapshot collects concerns and medication needs before appointments
- →Structured summary for each interaction goes back to your workflow
The Math
The AWV math for your panel
Most Medicare practices complete AWVs on less than half their eligible panel. The gap is not awareness, it is outreach capacity. This calculator shows what happens when that outreach runs automatically.
- →Each completed AWV reimburses $175 to $280 depending on initial vs. subsequent
- →Automated scheduling and HRA collection removes the staff bottleneck
- →Patients who complete the HRA before the visit are more likely to show
- →This calculator is conservative. It does not count revenue from additional screenings or follow-up visits
Your practice's AWV revenue potential
400
35%
70%
$225
Current AWVs / year
140
Projected AWVs / year
280
Additional AWVs
140
Added annual revenue
$31,500
AWV revenue only. Does not include downstream revenue from screening follow-ups, vaccine administration, or chronic care visits.
Common Questions
Built for how your practice actually works
"Does it work with my EHR?"
FRQ Tech comes integrated out of the box with major EHRs. Supported EHRs include Athenahealth, DrChrono, eClinicalWorks (v11.52+), Elation, eMedicalPractice, MDland iClinic, NextGen Enterprise, Office Ally EHR 24/7, Practice Fusion, and TouchWorks. No IT project needed. Most practices set it up on their own, but our team is always happy to jump on a call and walk you through it until you're comfortable.
"Will patients know it's AI? Will they respond?"
Yes, and that's by design. Patients are told upfront they're speaking with a conversational AI, validated for healthcare, that their provider asked to check in and collect information that helps provide better care. The conversation feels natural, and practices have seen strong engagement and meaningful clinical insights about patients' lives between visits.
"My staff is already maxed. How much setup?"
Minimal. The care tasks are pre-built. You tell us which patients need follow-up, and the AI runs. No workflow redesign, no training, no new software to learn.
"Is this HIPAA compliant?"
Yes. FRQ Tech is HIPAA-compliant from the ground up. All data encrypted in transit and at rest. We sign BAAs with every practice. PHI is never used for training.
"What does it cost?"
Plans start at $40 per provider per month and scale based on automation volume. No per-message fees and not based on patient count.
"What about patients who don't text?"
97% of US adults text, so the vast majority of your panel is reachable. For patients who don't, this isn't the right channel to meet their needs, and that's okay. FRQ Tech is designed to close the loop for the patients it can reach, so your staff can focus their time on the ones who need a different approach.
See It In Action
See how this works for your Medicare panel
30-minute walkthrough. We will show you the AWV pipeline, chronic care check-ins, and follow-up tracking with your patient population in mind.
No credit card required. Live in 48 hours.