Labs Follow-Up
"Did you get your labs done?" Captures completion, barriers, and preferred location.
Conversational · SMS
Follow-Up & Care Coordination
Close the loop on every order, referral, and follow-up
You ordered labs for 40 patients last week. How many actually went?
Every uncompleted lab, missed imaging appointment, and forgotten referral is a patient falling through the cracks, taking revenue with them. With Controls, you select a follow-up right when you place the order. The system gives the patient time, then checks in via SMS so you always know what happened.
CH
Dr. Patel's AI Assistant
Hi Robert! This is a message from Dr. Patel's office. We see you had bloodwork ordered on Monday. Have you been able to get to the lab yet?
2:12 PM
Not yet, I've been meaning to go but haven't had time this week.
2:14 PM
No worries! The lab at Walgreens on Main St. has walk-in hours until 7pm tonight and Saturday 9am–1pm. Would either work?
2:14 PM
Reply…
20–30%
of lab orders are never completed by the patient
50%
of specialist referrals have no documented follow-through
$100+
average revenue lost per missed follow-up visit
0 hrs
your staff has available to chase down every patient
How It Works
From open order to closed loop, automatically
No phone calls. No sticky notes. No patients lost to the void between "order placed" and "results received."
Provider selects follow-up
When placing a lab, imaging, or referral order, the provider selects a follow-up for that specific item.
System waits, then checks in
The system gives the patient time to complete the task, then sends a friendly SMS check-in.
Patient responds
Conversational AI gathers status, barriers, and scheduling details. No phone tag.
Summary to provider
Structured follow-up summary appears in your workflow. Loop closed.
All Six Tasks, Ready to Deploy
Six common follow-up scenarios, ready out of the box
Each task is a purpose-built AI agent that handles one follow-up workflow end to end via conversational SMS.
Imaging Follow-Up
"Did you complete your imaging?" Tracks X-ray, MRI, CT, and ultrasound orders.
Conversational · SMS
Referral Follow-Up
"Did you see the specialist?" Captures scheduling status, doctor name, and clinic location.
Conversational · SMS
Return to Care: Diabetes
Re-engages lapsed patients. Captures self-reported health data if they decline a visit.
Conversational · SMS
Return to Care: Hypertension
Same approach for overdue hypertension patients. Captures BP readings, meds, and symptoms.
Conversational · SMS
Pre-Visit Snapshot
Collects patient priorities, new symptoms, and med needs before their appointment.
Conversational · SMS
Follow-Up Queue · Active Tasks
🔬
Labs Follow-Up · Robert K.
A1C + lipid panel · Ordered 5 days ago
🩻
Imaging Follow-Up · Sandra M.
Chest X-ray · Ordered 8 days ago
🔬
Labs Follow-Up · James T.
CBC + CMP · Ordered 3 days ago
🩻
Imaging Follow-Up · Patricia L.
MRI knee · Ordered 12 days ago
Follow-up completion
68%
01
Labs & Imaging Follow-Up
"Did you get your labs done?" Asked automatically.
When you place a lab or imaging order, select a follow-up. The system gives the patient time to get it done, then checks in via SMS to see if they completed it or if something's getting in the way. Results come back to your workflow so you're acting on information, not guessing.
- →Deploy follow-up on any lab or imaging order, even every single one
- →Captures whether the patient completed it, plus any barriers to getting it done
- →If no clear response, the system waits and follows up again. Persistent, not pushy
- →Structured summary delivered to your workflow with no manual data entry
Referral Check-In · Linda W.
Hi Linda! Dr. Patel referred you to a cardiologist a few weeks ago. Were you able to schedule that appointment?
I called but they can't see me until next month. I'm on a waitlist.
Thank you for letting us know! I'll pass that along to Dr. Patel's team. Would you like a reminder when your appointment gets closer?
Yes that would be great, thank you!
Referral Status Summary
Specialist: Cardiology
Status: Waitlisted
Doctor: Dr. Rivera
Clinic: Valley Heart Center
02
Referral Follow-Up
Know if patients actually saw the specialist
Referrals disappear into a black hole. Select a follow-up when you send the referral, and the system checks in after giving the patient time to schedule. It captures whether they booked, who they're seeing, and where, so your clinic has documented follow-through instead of silence.
- →Confirms whether the patient scheduled and attended the referral visit
- →Captures the specialist's name, clinic location, and appointment details
- →Identifies barriers like wait times, insurance, transportation, and confusion
- →All results come back to your workflow as a documented record of referral follow-through
Return to Care · Diabetes Panel
MG
Maria G. · Diabetes
Last visit 7 months ago · A1C overdue
TR
Thomas R. · Hypertension
Last visit 5 months ago · BP uncontrolled
AP
Angela P. · Diabetes
Last visit 9 months ago · On insulin
03
Return to Care
Re-engage lapsed patients before they end up in the ED
Patients with diabetes and hypertension who haven't been seen in 3+ months are at real risk. The AI reaches out and encourages scheduling. Even if they decline, it still captures self-reported health data so your team isn't flying blind.
- →Targets patients overdue for diabetes and hypertension follow-up
- →Conversational outreach that feels personal, not robotic
- →If patient won't come in, gathers blood sugar, BP, symptoms, and med status
- →Each touchpoint becomes a documented care coordination event
Pre-Visit Snapshot · Tomorrow's Schedule
DK
David Kim
9:30 AM · Follow-up visit · 3 top concerns collected
SR
Sarah Reynolds
10:15 AM · Annual physical
JM
Joseph Martinez
11:00 AM · Diabetes follow-up
04
Pre-Visit Snapshot
Know what patients want to talk about before they walk in
The AI reaches out before scheduled visits to collect each patient's top concerns, new symptoms, and medication needs so you walk into the room prepared and the visit starts on their priorities, not yours.
- →Patients share their top priorities for the visit, in their own words
- →New symptoms and medication issues flagged before you open the chart
- →Reduces "oh, one more thing" doorknob moments that derail your schedule
- →Patients feel heard before the visit even starts, which boosts satisfaction
The Math
A closed loop drives a follow-up visit
This isn't abstract. When a patient completes their labs, they come back for a results visit. When a referral closes, it generates a follow-up. A lapsed patient re-engaged is a visit recaptured.
- →Labs completion → results visit ($125–175)
- →Referral closed → follow-up coordination visit ($125–175)
- →Lapsed patient re-engaged → return visit ($150–250+)
- →Risk reduction: closed-loop follow-up is a documented liability shield
Your practice's monthly ROI
3
55
30%
$150
Total orders per month165
Patients falling off~50
Recovered patients~35
Recovered revenue / month$5,250
Labs and imaging only, before counting referrals and return-to-care visits
Common Questions
Built for how your practice actually works
"Does it work with my EHR?"
FRQ Tech comes integrated out of the box with major EHRs. Supported EHRs include Athenahealth, DrChrono, eClinicalWorks (v11.52+), Elation, eMedicalPractice, MDland iClinic, NextGen Enterprise, Office Ally EHR 24/7, Practice Fusion, and TouchWorks. No IT project needed. Most practices set it up on their own, but our team is always happy to jump on a call and walk you through it until you're comfortable.
"Will patients know it's AI? Will they respond?"
Yes, and that's by design. Patients are told upfront they're speaking with a conversational AI, validated for healthcare, that their provider asked to check in and collect information that helps provide better care. The conversation feels natural, and practices have seen strong engagement and meaningful clinical insights about patients' lives between visits.
"My staff is already maxed. How much setup?"
Minimal. The care tasks are pre-built. You tell us which patients need follow-up, and the AI runs. No workflow redesign, no training, no new software to learn.
"Is this HIPAA compliant?"
Yes. FRQ Tech is HIPAA-compliant from the ground up. All data encrypted in transit and at rest. We sign BAAs with every practice. PHI is never used for training.
"What does it cost?"
Plans start at $40 per provider per month and scale based on automation volume. No per-message fees and not based on patient count.
"What about patients who don't text?"
97% of US adults text, so the vast majority of your panel is reachable. For patients who don't, this isn't the right channel to meet their needs, and that's okay. FRQ Tech is designed to close the loop for the patients it can reach, so your staff can focus their time on the ones who need a different approach.
Stop Losing Patients to the Cracks
See how FRQ Tech closes the loop for you, automatically
30-minute demo. We'll show you exactly how labs, imaging, referral, and return-to-care follow-up works with your patient population.
No credit card required. Live in 48 hours.